• I didn't pay for the internet on time. Will it disappear?
  • How to pay for services?
  • I don't remember the contract number. How do you recognize him?
  • How can I find out how much money I have in my account?
  • I have topped up my account, but there is no internet. Why?
  • Debt for the Internet can accumulate?

I have topped up my account, but there is no internet. Why?

If you have topped up your account, but the Internet has not appeared, first of all, you should check the balance.

If the balance is negative, you should wait for the money to be credited to your account. Delays of up to several days occur when paying through bank branches. You can also deposit funds in any other way: for example, through the terminals IBox, EasyPay, Sistema, 2Click, City24 or using the "Privat24" or "Monobank" applications. You can find out more about payment methods in the “Payment” section.

If the balance is positive, but the Internet service is still unavailable, reconnect your device to the Internet. Turn your router off and on again. If the Internet does not appear within a few minutes after that, contact the support operator.