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  • Why does the Wi-Fi speed not match the one stated in the contract?
  • Warranties from BRIZ on equipment
  • IPOE connection
  • Delivery and setup
  • What is "Suspension of services"?
  • How do I contact a support operator?
  • What is GPON technology and how to connect it?

Technical issues

If you find a hardware problem, notify the support manager. Our manager will come at the appointed time and check the device is working properly. In the event that a product malfunction occurs due to the fault of the manufacturer, the device will be repaired or replaced free of charge. BRIZ will provide the equipment free of charge for the duration of the repair.