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  • Why does the Wi-Fi speed not match the one stated in the contract?
  • Warranties from BRIZ on equipment
  • IPOE connection
  • Delivery and setup
  • What is "Suspension of services"?
  • How do I contact a support operator?
  • What is GPON technology and how to connect it?
  • Ethernet technology: what is it and how to connect it?

Delivery and setup

After completing an application for the purchase of a device (router, IPTV set-top box, etc.) in the "Equipment" section or through a support manager, the master will arrive at the appointed time at the specified address.


After installing and configuring the equipment, payment can be made both in cash and by your credit card.


The receipt received is a warranty for the device.