Вверх

Private account guide

Authorization methods:

1. By entering login and password

2. Authorization with account ID and password

3. Authorization with account ID and SMS

In case you are not able to login:

  • check correctness of login and password. In terms of security, after failure to login you will need to enter Captcha code.
  • such problem may arise if the date or time is not correct on your computer
  • call our support:   797-20-20, 729-11-22, 0971583131, 0935301144, 0667391333. The cost of the call refers to tariffs of your operator.

After authorization your private account page will be displayed.

The main page consists of the following sections:

Tutorial guide.

Current section helps to get access all functions on the page with interactive tips.

Account ID.

Here are displayed all your details (agreement №, Name SUrname Family name, account state, amount of bonuses, connection date, telephone)

Your services.

This section displays all the services provided

Not connected services.

Dislays services you can acquire

Feedback form.

Please do not hesitate to contact us in case you have any questions

Bundle plans allow to use multiple services together with the discount. To order this plan please contact our support service.

Service page contains next fields:
 

account №.

Service name

Account status

Plan duration period

Prepayment (if exists)

Connection date

Bundle plan composition

Payment

Service payment options:

  • choose payment period
  • (optional), set up bundle ( depending on the service you may choose other plans. For instance, “Internet + IPTV” you can choose a different internet or iptv plan)

To make the payment using bonus points it is necessary to mark the corresponding field “Использовать бонусные баллы” .

Remember, you can activate service with money or bonus points . Combination of money and bonus points is not supported .

Having enough bonus points on your account you can use them to make the payment for services and additional options.

After pressing “Оплатить” button confirmation window will be displayed including all the detailed information about paid service, service period and price.

After successful activation the next window will be displayed

Service page includes following fields:

Login for internet access

Service name

Plan period

Plan prepayment (if exists)

Sessions (press to display internet sessions)
In additional options you can see:

Internet connection type

IP address

MAC address of a device connected to internet

Email

Internet connection date

Payment

In the payment form you can:

choose the desired service

pay period

additional services (if necessary)

To pay for services with bonus points it is necessary to mark the corresponding field “Использовать бонусные баллы”

Remember, you can activate service with money or bonus points . Combination of money and bonus points is not supported .

After pressing “Оплатить” button confirmation window will be displayed including all the detailed information about paid service, service period and price.

The page includes the following fields:

Account ID №

Service name

Plan period

Plan prepayments

Payment

In the payment form you can:

choose payment period

additional services (if necessary)

Attention! To alter tariff Cable TV tariff plan is possible at our office.

After pressing “Оплатить” payment confirmation window will be displayed with detailed information about paid service, pay period and price.

Service page contains the following fields:

Unique ID of IPTV service

List of devices receiving IPTV service

Service name

Plan period

Plan prepayments

Single plan includes IPTV access for three end user devices.

More then 3 end uder devices require additional cable connection with a separate payment and rigistration.

Attention!For a stable IPTV signal it is recommended to plug the end user device with a separate cable into the router or switch.

Payment

In the payment field you can:

choose the desired IPTV service

plan period

To pay for services with bonus points it is necessary to mark the corresponding field “Использовать бонусные баллы”

Remember, you can activate service with money or bonus points . Combination of money and bonus points is not supported .

After pressing “Оплатить” payment confirmation window will be displayed with detailed information about paid service, pay period and price.